Frequently Asked Questions
Everything you need to know about your Ninepine experience, from shipping to sustainable materials.
How long does shipping take and what are the costs?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping is free on all orders over $100. For orders below $100, a flat rate is calculated at checkout based on your location.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are always free, while returns for a refund may incur a small processing fee.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific garment measurements. We recommend comparing these to your favorite existing pieces for the most accurate fit.
Are Ninepine garments sustainably made?
Yes, we prioritize ethical manufacturing and sustainable materials. Our collections utilize organic cotton, recycled polyester, and eco-friendly dyes to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
How should I care for my Ninepine clothing?
To ensure longevity, we recommend washing your items in cold water on a gentle cycle and hanging them to dry. Avoid using bleach or fabric softeners, as they can break down technical fabrics.